Live Agent, Chatbot Service Cloud Add-on QuickStart*
Completion Time
Team
- Project Manager and Architect
- Developer
- QA Specialist
Description and Key Benefits
Achieve self-service and and agent efficiency and reduce the cost of customer service. Shift customers away from away from expensive and time-consuming channels like phone and email. Offer 24/7 customer service and never miss a lead.
What’s Included?
- Chatbot flow mapping
- Solution Design with documentation
- Roll out strategy
Configuration
- Setup webchat.
- Standard branding for the embedded chat window.
- Configure Pre-chat form.
- Configure offline form.
- Update case configuration.
- Update lead configuration (if applicable).
- Omni-channel setup.
- Setup routing configurations.
- Associate agents and queues.
- Configure statuses and capacity.
- Setup Chatbot dialog and variable capture flow with up to 30 dialogs.
- Role, Security, Sharing, and User Configuration.
- Quality assurance review.
- Deployment to production and support for website developers
Training Session
- Three complimentary 60 min remote training sessions + 1 hour admin training.
Post Go-live
- 2 weeks of post launch support – 10 hours per week
*Focusing on fast development and turnaround for common Salesforce product configurations, a QuickStart implements key Salesforce functionality for a set price and known scope of work.
