Efficient, Transparent Citizen Services on Salesforce
Government agencies face increasing constituent expectations, limited budgets, and complex compliance requirements. As your Salesforce consulting partner for public sector organizations, we implement solutions that streamline citizen services, automate case management, and provide the transparency taxpayers demand. From complaint intake to licensing and permitting, we deploy Government Cloud and Agentforce solutions that reduce processing times, improve constituent satisfaction, and maximize operational efficiency. With AI-powered case routing, predictive service models, and compliance-ready workflows, your agency delivers faster, more effective services while staying within budget constraints.
Everything You Need to Serve Constituents Better
Citizen Engagement & Self-Service
We build constituent-facing portals and self-service solutions that allow citizens to submit applications, track case status, and access services 24/7. With automated intake and AI-guided workflows, you reduce call center volume and improve constituent satisfaction.
Case Management & Service Delivery
We implement case management solutions that organize complaints, applications, permits, and service requests in one unified system. With automated routing, prioritization, and compliance tracking, your team resolves cases faster and more consistently.
Compliance & Transparency
We deploy Salesforce solutions built for government compliance, audit trails, and public accountability. With secure data governance, role-based access, and reporting dashboards, your agency maintains transparency while protecting sensitive constituent information.
Public Sector Salesforce Consulting Services
Whether you’re implementing Salesforce for the first time or optimizing what you already have, our Salesforce consulting partner for public sector services meet you where you are and take you where you need to go.
Strategy & Advisory
We map your Salesforce roadmap to your constituent service goals, compliance requirements, and budget realities, building a plan that delivers measurable taxpayer ROI.
Implementation & Integration
From Salesforce Government solutions to Experience Cloud, we implement solutions that connect seamlessly with your legacy systems, payment processors, and government databases while maintaining compliance.
Data & AI
Turn fragmented constituent data into unified insights with Data Cloud, predictive service models, and AI that forecasts case complexity, application risk, and resource needs.
Marketing Automation
Build constituent communication workflows for outreach, alerts, and engagement with Marketing Cloud solutions that improve program participation and community connection.
Managed Services
Keep your Salesforce running smoothly with ongoing support, quarterly planning, and proactive optimization from your dedicated Salesforce consulting partner for public sector organizations.
Accelerators
Deploy faster and reduce costs with our pre-built public sector accelerators for complaint management, licensing and permitting, application screening, and unified constituent service workflows.
Featured Client Story: Antioch University
70% More Counselor Appointments With Predictive AI
SALESFORCE SERVICES BUILT FOR YOUR SUCCESS
Facing an enrollment cliff, Antioch University partnered with Jax to implement predictive recruitment algorithms and personalized web content. The result? A 70% increase in counselor appointments and 5% more submitted applications, powered by Data Cloud and Marketing Cloud Personalization.
Whether you’re implementing Salesforce for the first time or optimizing what you already have, we’ll meet you where you are and take you where you need to go.
What Makes Jax Consulting Different
Client Loyalty
We maintain a 100% client satisfaction rating and 5-star average on AppExchange because we finish projects strong and stay invested in your long-term success.
Veteran Founded
Jax was founded by a U.S. veteran and Salesforce technical architect, named after his service dog. We built this company on the values of service, integrity, and delivery excellence.
Independently Operated
We’re not private equity owned. That means we answer to our clients and our team, not outside investors. Your success is our only priority.
Deep Industry Expertise
With years of experience working with impact organizations, we understand your budget pressures, compliance needs, and mission-driven goals.
Executive Accessibility
Every client gets direct access to our leadership team. When you have questions or challenges, you’ll talk to the people who can solve them.
AI & Tech Innovation
We’re the #1 Agentforce and Data Cloud partner in the Salesforce ecosystem, embedding predictive and agentic AI into every project we deliver.
Let’s Talk About
Your Salesforce Goals
We’re here to help you navigate your Salesforce journey with ease. Tell us about your needs and we’ll follow up to schedule a free consultation.
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